Accommodation Booking Policies
The Tuwanek Hotel : Boutique Bed and Breakfast Accommodation on the Sunshine Coast
Our main policy is to ensure your time at The Tuwanek Hotel oceanfront B&B is a truly unique Sunshine Coast vacation. Something you can think of when you need to remember that there exists a place nestled amongst the natural beauty of the West Coast of Canada. And that this place always welcomes you.
The Tuwanek Hotel Sunshine Coast Accommodation welcomes payment by Visa, MasterCard, American Express, Diners Club, Debit Card and good old-fashioned Canadian and US currency or Travelers Cheques.
Made a reservation and now you can’t keep it? Things happen – sometimes you can’t get away when you thought. We’ll try to make it as easy a possible for you.
Our Cancellation Policy: The official stuff…
- A non refundable deposit of one nights room rate or 25 % of cottage nights reserved (whichever is greater) is processed at the time the booking is made to guarantee your reservation. The balance is due upon arrival and is charged to your credit card at that time. Reservations are guaranteed upon receipt of the deposit and a copy of your booking folio will be emailed to you for your files. We will honor your reservation by not offering your Dates / Suite / Cottage to anyone else. Please note: When booking a packages getaway the deposit is based on the room nights and not the package value.
- Our Cancellation Policy is 14 days for Bed and Breakfast Suites and 30 days for Cottages, so please be sure to call within that time period or send us an email if you are not able to keep your reservation. We will confirm your cancellation with a written email for your files along with your confirmation number. If you cancel with less than 14 days for Bed and Breakfast Suites and 30 days for Cottages, we reserve the right to fully charge for all nights for which we are unable to secure a replacement booking. We will issue a full refund, less the non refundable deposit fee provided we are able to rent the Suite / Cottage to another guest for the entire reserved period. Please note the cancellation policy also applies to reservations booked with Gift Certificates. ”No Shows” and unscheduled early departures are subject to full payment for all nights reserved.
- In order to be fair to our practitioners all Spa treatments, booked either a la carte or in a package, must be cancelled with 48 hours notice or a cancellation fee will apply.
- Since our reservation and cancellation policies must be more restrictive than a large hotel, we recommend you consider traveler’s insurance to protect your vacation. A cancellation is very disappointing to both the guests who have decided to cancel and the owners of The Tuwanek Hotel – A Boutique Bed and Breakfast. In most instances, we will have turned away other guests who would have reserved for your dates.
- We suggest Travel Insurance to protect your holiday. For an instant quote and purchase options, click to insure my Trip.
Traveling with your Pets to the Sunshine Coast:
Lexie playing in the snowTraveling with your best friend? We understand that: Lexie is a major part of our family. Unfortunately, we are unable to accommodate pets in our cabins. We have arranged with a local pet-friendly kennel to house your pet in a safe and happy environment. If you want to drop your pet off on the Sunshine Coast there is Happy Cat Haven or Happy Tails Ranch.
That way you get the best of both worlds: You can pick up your pet to go hiking and exploring and then rest assured that your pet is safe and cared-for while you are out for an evening of fine dining or on a dive or kayak expedition. We want everyone to be relaxed and happy during their stay at Tranquility Bay and that includes our two, and four, legged guests.
Communications, Email, Internet Access:
Stay in touch with family and friends. We can provide you with all the conveniences of home, and, even on vacation, you may need to check-in with your office.
Based on your requests the Tuwanek Hotel, beachfront, all suites and cottages as well as the Club Room are now equipped with High Speed Wireless Internet complete with 128 bit encryption. This new complimentary wireless high speed service will let you stay in touch on your laptop or ours. The “Club Room” on the lower level offers other services such as faxing, hard wired internet terminal complete with Microsoft Office 2007, printer, photocopying and telephones.